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Warranty Information

Every Pro One Design product is engineered to outlast the terrain you throw at it. We stand behind our work with industry-leading warranty coverage because we know what goes into every weld, every machined surface, and every finished part.

Structural

Lifetime

All structural components including crossmembers, knuckles, control arms, and mounting brackets are warranted against defects for the life of the product.

Finish

1 Year

Powder coat and anodized finishes are covered against peeling, flaking, and bubbling for one year from date of purchase under normal use conditions.

Shocks

2 Years

All shock absorbers and coilovers are warranted against leaking seals, bent shafts, and internal failures for two years from purchase.

What's Covered

  • All structural welds and joints
  • Mounting hardware and brackets
  • Manufacturer defects in materials
  • Premature component failure
  • Bent or broken parts under normal use
  • Shock seal failure and internal leaks

What's Not Covered

  • Normal wear and tear from use
  • Improper installation or modification
  • Racing, competition, or commercial use
  • Unauthorized modifications to the product
  • Cosmetic damage (scratches, chips, dents)
  • Damage from accidents or misuse

How To File A Claim

1

Contact Us

Call (559) 123-4567 or email warranty@proonedesign.com with your order number and a description of the issue.

2

Inspection

Send photos of the issue. In some cases we may request the part be shipped to us for a hands-on inspection.

3

Resolution

Approved claims receive a replacement or repair at no cost. Most claims are resolved within 5-10 business days.

Frequently Asked Questions

  • Is the warranty transferable?
    The warranty is non-transferable and applies to the original purchaser only. Proof of purchase is required for all claims.
  • Do I need to register my product?
    Registration is recommended but not required. Your order number serves as your warranty record.
  • What if I installed the product myself?
    Self-installation is supported, but improper installation may void the warranty. Follow the included instructions carefully.
  • How long does a warranty claim take?
    Most claims are resolved within 5-10 business days from initial contact. Complex cases involving shipping for inspection may take longer.
  • Does the warranty cover paint and powder coat?
    Yes — finish defects (peeling, flaking, bubbling) are covered for one year under normal use. Cosmetic scratches and chips from wear are not covered.
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